Skilled Onsite Support Professional

2 weeks ago

Adelaide, South Australia beBeeEngineer Full time $90,000 - $120,000
Job Title: Field Engineer

We are seeking a skilled Field Service Technician to provide onsite support for hardware replacement, break-fix tasks, and PC repairs.

Key Responsibilities:
  • Pickup & Delivery: Collect replacement parts from the warehouse, transport them to customer locations, and complete repairs efficiently.
  • Hardware Repairs & Break-Fix: Identify and resolve hardware issues, including replacing faulty components such as RAM, hard drives, motherboards, and power supplies.
  • Software Installation & Configuration: Install/reinstall operating systems, drivers, and required software while ensuring updates are applied.
  • Data Security & Testing: Secure critical data before repairs, conduct post-repair testing, and validate system functionality.
  • Documentation & Ticket Updates: Capture before-and-after photos, complete the Service Verification Report (SVR), and update ticket status in the service management tool.
  • Device Handover & Returns: Ensure repaired devices are properly returned to customers with verification. Return faulty components to the warehouse.
  • Workload & Travel: The engineer should handle up to six tickets per day and be comfortable traveling to multiple locations.

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