
Customer Relationship Ambassador
1 week ago
Transform Lives with Every Call
Job Description:We are seeking a skilled contact centre professional to join our team. As a Customer Care Representative, you will be the first point of contact for clients across Australia and New Zealand.
- You will engage with new and existing clients, support clinic operations, and deliver exceptional customer service with every interaction.
- Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid trials, adjustments)
- Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
- Booking and managing clinic appointments using our CRM and internal systems
- Following up on leads generated from direct marketing and rebooking lapsed clients
- Accurately updating client records and ensuring all information is documented
We strongly welcome applicants with previous contact centre or phone-based experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.
- Excellent communication skills and adaptability in style to meet each client's needs
- Strong experience working in fast-paced, target-driven contact centre environments
- High proficiency with CRM platforms and confident navigating multiple systems
- Strong organisational skills and attention to detail
- Thriving in a team-focused, customer-first culture
We provide a structured onboarding and training program with ongoing coaching and monthly/quarterly incentives based on performance.
A collaborative, inclusive, and fun workplace culture. Access to exclusive discounts and wellness benefits through MyRewards.
Career growth opportunities within a global organisation that values innovation and improving client outcomes.
Our core values include creating trust through care and accountability, working together to achieve success, embracing a can-do attitude and passion for service, and driving innovation to improve client outcomes.
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