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Client Relations Specialist

2 months ago

Sydney, New South Wales, Australia AFL Recruitment Full time

Client Relations Specialist (Legal Sector)

**Are you equipped with exceptional customer service abilities and experience in a call center environment?** Engaging and Rewarding. Leading law firm. Promising future. Supportive and Family-oriented culture. Competitive salary range.

YOUR NEW EMPLOYER
Our client is a distinguished, multi-award-winning, innovative, and dynamic law firm that is experiencing remarkable growth.

YOUR NEW ROLE
As a vital member of the dedicated New Client Engagement team, you will be the primary professional contact for all incoming clients via phone.
Your responsibilities will include conducting an initial 'fact-find' (asking pertinent questions), addressing their initial inquiries, making preliminary assessments, assigning the most suitable solicitors to assist them, and coordinating meetings between clients and solicitors.
Additionally, you may provide administrative support to legal professionals as needed.

WHAT'S IN IT FOR YOU?

  • Your future is promising - this is an ideal time as the firm continues to thrive and expand.
  • Variety and engaging cases to enhance your skills and personal growth.
  • Comprehensive training and continuous learning opportunities - learn from industry leaders.
  • Valued and respected - clients and staff are treated like family, not just numbers.
  • A culture focused on relationships and people.
  • Build friendships and enjoy a supportive, friendly, and positive team environment.
  • A caring and generous employer who appreciates and rewards high-performing staff.

WHO YOU ARE
We are eager to hear from you if you:

  • possess a minimum of 18 months of experience in a fast-paced, phone-based customer service role (e.g., call center, receptionist, client inquiries) across any industry;
  • are a genuine 'people' person with proven outstanding customer service skills, exhibiting patience and empathy;
  • demonstrate clear communication and a warm, friendly professional phone manner with high attention to detail;
  • thrive in a busy, high-volume, and fast-paced environment;
  • have strong proficiency in MICROSOFT OFFICE (Word, Excel, Outlook) and possess fast typing/data entry skills (minimum 55-60 wpm);
  • have a sincere interest in the legal industry and are eager to advance your career with a top-tier law firm.

REFERENCE: AFL Recruitment