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Reservations Specialist

2 weeks ago

Cairns, Queensland, Australia beBeeCommunication Full time $55,000 - $67,000
About Us

We are a leading provider of experience creation services, bringing to life some of the most well-known brands and properties in entertainment, ventures, and travel.

We have a diverse range of experiences including 140+ entertainment experiences, 150 award-winning restaurants and bars, and 80+ hotels.

Rydges Esplanade Resort Cairns Job Description

The Reservations Agent will be responsible for both FIT and Group bookings and coordination of Groups. Sourcing new business, quoting, converting leads, planning, execution and being the dedicated liaison between customer and the resort.

  • Maintains comprehensive knowledge of standard reservation procedures
  • Be a trusted contact for all guests
  • Stay one step ahead of guests' needs
  • Take and manage guest bookings, up-selling opportunities
  • Jump into other ad-hoc duties when colleagues need help
  • Log all guest complaints into duty logs
  • Effectively manage FIT and group reservations
  • Update PMS with any special requirements
  • Focused on maintaining a high level of accuracy in hotel reservations and guest requests

The successful candidate will have strong presentation, commercial and communication skills, flexible work approach, and proactive approach to developing and maintaining strong relations with clients and stakeholders.

Key Requirements:
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
  • High attention to detail and ability to multitask
Benefits:

We offer a competitive salary package and opportunities for career growth and development.

Working with Us:

We pride ourselves on our collaborative and supportive team culture, and we're looking for someone who shares our values and is passionate about delivering exceptional customer experiences.