Strategic Student Recruitment Lead
3 days ago
As a senior leader, you will be responsible for driving the development and implementation of strategic student recruitment initiatives aligned with our goals. This role provides leadership across recruitment operations, overseeing staff performance and fostering a high-performance culture centred on delivering exceptional customer service.
You will lead the strategic administration of student management systems, CRM tools, and CX platforms to enhance the end-to-end student journey. With a strong focus on policy, systems, and people, the role ensures best-practice recruitment processes and embeds a customer-first ethos to deliver a distinctive and market-leading experience.
Key Responsibilities- Provide effective and strategic leadership to ensure excellent customer service and product advice.
- Plan and develop proposals for the effective allocation and management of human, physical, and financial resources.
- Collect, analyze, and summarize data and trends and provide relevant reports to senior management.
To be successful in this role, you will need:
• A degree and postgraduate qualifications in business, business administration or a similar field relevant to student enrollment, administration, and governance systems.
• Comprehensive understanding of student administration and enrollment processes within the VET sector, including in-depth knowledge of compliance requirements, government policy, and legislation.
• Demonstrated experience in leading and managing professional teams within large, complex, multi-site organizations.
• Advanced capability in managing and utilizing CRM systems, student management systems, customer experience platforms, telephony systems, and Microsoft Office applications.
BenefitsAt our institution, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We offer a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development.
What We Offer- A supportive and inclusive work environment.
- Opportunities for professional and career development.
- Access to the Employee Assistance Program.
We are an equal opportunity employer and welcome applicants from diverse backgrounds, abilities, and identities. If you require specific support to apply for this position, please contact us and we will work with you to identify the best way to assist.
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