National Service Coordinator

1 week ago


Campbellfield, Victoria, Australia HOBAN Recruitment Full time

Key Responsibilities:

Schedule and coordinate nationwide service operations, ensuring efficient and timely completion of equipment servicing, maintenance, and repairs.

Key Skills and Attributes:

  • Proven experience in scheduling technicians in a busy environment.
  • Strong customer service skills, with the ability to build rapport with clients and stakeholders.
  • Attention to detail, with the ability to track and complete jobs efficiently.
  • Calm under pressure, with the ability to juggle multiple tasks and prioritize effectively.
  • Tech-savvy, with experience using computers and software systems for managing work orders and schedules.
  • Team player with leadership qualities, with the ability to communicate and collaborate effectively with other departments.

About the Role:

This is a pivotal role that requires a proactive and organized professional to manage a national team of Service Technicians and subcontractors.

What You'll Be Doing:

  • Scheduling and coordination of service requests, work orders, and task allocation.
  • Preventative maintenance scheduling and management.
  • Customer service, handling incoming calls and emails professionally and with a problem-solving attitude.
  • Follow-ups and reporting, ensuring smooth operation of service jobs.
  • Administration, including job costing updates, asset records, and customer correspondence.

Why You'll Love This Role:

  • National impact, playing a key part in the efficiency of field services across Australia.
  • Problem-solving opportunities, managing complex schedules and making quick decisions under pressure.
  • Supportive work environment, valuing collaboration, innovation, and continuous improvement.


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