Transportation Program Director

2 weeks ago

Melbourne, Victoria, Australia beBeeProgram Full time $104,000 - $166,667
Job Title: 3P Transport Program Manager, 3P Transportation

This role is an exciting opportunity to drive continuous improvement initiatives with various teams, including carrier, fulfillment center, technical, customer service, and retail teams.

Key Responsibilities:

  • Oversee and improve last-mile transportation carrier management, including operations excellence, performance management, escalations, carrier relationship, and contract negotiations.
  • Identify, analyze, review, and lead network improvement initiatives for existing and new logistics solutions with cross-functional stakeholders, optimizing for capacity, quality, speed, delivery experience, concessions, and cost over the long term.
  • Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
  • Prepare and lead operations calls, business reviews, and customer service workshops as needed.
  • Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity.
  • Support daily operational activities and large, complex, and cross-functional projects.
  • Work with internal and external stakeholders to improve customer experience in Last Mile.
  • Review and manage transportation escalations, identifying and implementing corrective actions where required.

Requirements:

  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics.
  • Bachelor's degree.
  • Knowledge of Excel (Pivot Tables, VLOOKUPs) at an advanced level and SQL.
  • Experience defining program requirements and using data and metrics to determine improvements.

Preferred Qualifications:

  • 3+ years of driving end-to-end delivery and communicating results to senior leadership.
  • 3+ years of driving process improvements.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.

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