Efficiency and Innovation Leader
2 weeks ago
We're on a mission to be the most efficient, innovative, and client-focused businesses in our space. We're looking for an experienced Operations Manager to refine our processes and lead our operations with precision, professionalism, and passion.
Key Responsibilities:- Client & Office Operations
- Manage and Coordinate Client Communications, appointment scheduling, and follow-ups for service excellence.
- Oversee Day-to-Day Office Operations, ensuring smooth workflows and high efficiency across all departments.
- Maintain Accurate and Confidential Client Records and Databases.
- HR, Payroll & People Support
- Assist with HR and Payroll Administration, staff onboarding, and timesheet management.
- Coach and Lead the Reception and Operations Team, fostering a high-performance, service-focused culture.
- Reception & Client Experience
- Lead Reception Services to ensure every client interaction is polished and professional.
- Oversee Calls, Meeting Room Bookings, and Event Coordination.
- Facilities & Workplace Management
- Manage Building and Facilities Maintenance, cleaning, security, and WHS compliance.
- Oversee Emergency Procedures, first aid training schedules, and safety compliance.
- Operational Excellence & Innovation
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