Logistics Coordinator
3 weeks ago
About the Role
The JB Hi-Fi Group is seeking a skilled Reverse Logistics Specialist to join their team. As a Reverse Logistics Specialist, you will be responsible for the day-to-day administration of Reverse Logistics processes for both JB Hi Fi and The Good Guys (JB Hi Fi Group).
Key Responsibilities
- Support stores and 3rd Party Reverse Logistics providers to ensure compliance with process and policies relating to the transport of returns from each store to the 3rd party warehouse, reporting of non-compliance (COR, damaged product, packaging standards, goods labelling, etc.)
- Assist with in-transit related stock issues
- General database maintenance and updates
- Liaise with suppliers/repair agents regarding customer repairs
- Work with Suppliers to action queries/issues in a timely manner
- Help maintain policies & procedures as relevant to product and other returns across JB Hi-Fi Group
- Actively contribute to development of the Supply Chain agenda within JB Hi-Fi Group
Requirements
- Demonstrated ability to communicate with a wide range of internal & external stakeholders
- Strong verbal and written communication skills
- Retail based experience ideally in Consumer Electronics
- Possesses a working understanding of Australian Consumer Law
- Strong systems literacy, including understanding of working directly with transactional systems & ticketing systems
- Intermediate level skills in Microsoft Office Suite, especially Excel
- Is task, timeline and process focused
- Is action orientated with a high level of attention to detail
- Demonstrates advanced problem solving skills
About Us
The JB Hi-Fi Group brings together two of Australia's best known and most trusted retail brands, JB Hi-Fi and The Good Guys. The Group sells an extensive range of consumer electronics, whitegoods, appliances, and home entertainment at great prices combined with genuine personal service from our specialist teams.
Why Work with Us
- We have a supportive, transparent and inclusive team
- JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
- We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners
- We offer generous team member discounts across The Good Guys and JB Hi-Fi
- You will have exposure to ongoing training & development opportunities from day one
- We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group
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