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Floor Manager
2 months ago
About the Role:
We are seeking a highly motivated and experienced Floor Manager to join our team at Sephora. As a Senior Beauty Advisor, you will play a key role in leading the store team in delivering an exceptional client experience and driving sales growth.
Key Responsibilities:
- Lead by Example: As a role model, you will embody the Sephora DNA and showcase the Sephora experience to customers through excellent customer service and product knowledge.
- Drive Sales Growth: You will be responsible for driving a selling culture and exceeding KPIs by coaching and supporting your team's growth and development.
- Operational Excellence: You will utilize and interpret reporting data to support operational decisions and work closely with the Store Manager, Assistant Store Manager, and fellow team members.
- Communication and Feedback: You will facilitate open communication with your team by providing effective feedback and consistent communication with the Management team.
- Point of Contact: As the Manager in Charge (MIC), you will be the point of contact for client and cast member matters within a fast-paced environment.
Requirements:
- Previous Retail Management Experience: You will have a proven track record of managing profit and loss, sales forecasting, people management, and training.
- Microsoft Office Suite Proficiency: You will have proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
- Leadership Skills: You will be a hands-on leader who loves being on the sales floor to motivate, coach, and help your store team members succeed.
- Client Service Focus: You will be passionate about excellent client service and experiential retail to ensure your store represents the Sephora brand.
- Culture and Development: You will have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
- Results-Oriented: You will have a drive for results with a history of exceeding sales targets and KPIs.
About Sephora:
Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. We have circa 30 stores across Australia and New Zealand, a growing online platform, and plans for expansion year on year. We offer diverse store opportunities and a head office based in Sydney CBD.
Equal Opportunity Employer:
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
