Concession Store Manager

4 weeks ago


Newcastle, New South Wales, Australia Country Road Group Full time
Mimco - Concession Manager - David Jones Kotara - NSW

As a Concession Manager, you will be responsible for driving the financial performance of the concession store and delivering exceptional customer experiences. This role requires a strong focus on creating a warm and genuine customer service culture, while also driving sales, profit, and productivity.

Key Responsibilities:
  • Develop and implement strategies to drive customer engagement and loyalty
  • Lead a high-performing team to achieve sales and service targets
  • Collaborate with other concession, floor managers, and cluster managers to achieve business objectives
  • Embody the company's cultural values of customer obsession, collaboration, inspiration, responsibility, and dedication to quality
Attributes and Qualifications:
  • Proven experience in managing a fast-paced retail or hospitality business
  • Strong leadership and team management skills
  • Ability to manage budgets, interpret financial reports, and generate efficient rosters
  • Experience with stock control, visual merchandising, and operational excellence
  • Ability to build strong relationships with stakeholders across the business
Why Work for Country Road Group:
  • A competitive remuneration package, including incentives
  • Seasonal product allowances and generous discounts on Country Road, Trenery, Politix, Witchery, and Mimco products
  • Excellent career progression opportunities, including regular training and on-the-job development
  • A genuine, open, and high-performing culture
  • Opportunity to become involved in the company's Corporate Social Responsibility program

Mimco is an Australian accessories brand that creates distinctive, on-trend collections defined by iconic design, unexpected details, and sustainable thinking. We're committed to empowering individuals to express their personal style.

At Country Road Group, we're dedicated to providing a working environment that values diversity and inclusion. If you have any support or access requirements, please advise us at the time of application.



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