Cloud Support Specialist

6 days ago


Melbourne, Victoria, Australia SAP Full time

About Us

We help organizations run better by delivering innovative solutions that transform the way they work and interact with customers, partners, and employees.

As a leading provider of enterprise software, we empower businesses to succeed in today's fast-paced digital landscape. Our commitment to collaboration, learning, and development fosters a culture where individuals can thrive and make a meaningful impact.

Your Role

We are seeking an experienced Cloud Support Specialist to join our Global Finance Application team. As a key member of our organization, you will be responsible for providing expert support for S4 Finance applications, ensuring seamless delivery and high-quality results.

Your primary focus will be on application support for customer accounts, executing incidents, problems, and service requests within Service Level Agreements (SLA). You will also participate in pre-sales/sales activities, contribute to solutioning for new opportunities, and lead continuous improvement initiatives across customer accounts.

This role requires flexibility to work as part of a shift rotation or out of hours to support incidents, upgrades/patching, deployments, and other support activities, as needed.

Requirements

  • A Certified S4 Finance professional with 8+ years of experience in implementing and/or supporting SAP Finance modules, particularly FI/CO and S4 Hana.
  • Implementation, Sales, and Pre-Sales experience is highly desirable.
  • Familiarity with OpenText, Treasury, and REFX knowledge would be advantageous.
  • Strong understanding of SAP Cloud portfolio and offerings, including global delivery execution experience.
  • End-to-end delivery experience within an application support environment.
  • Ability to collaborate with cross-organizational teams and interact with international stakeholders.
  • Demonstrated delivery experience working with 3rd party partner organizations.
  • Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior.
  • Strong analytical thinking, problem-solving, and methodological skills.
  • Organizational talent and team player with ability to extend trusted relationships with key stakeholders.
  • Business knowledge of the SaaS and IaaS markets, including SAP's Cloud portfolio and offerings.
  • Fluent English speaker and writer.
  • Result-driven, persistence, self-motivation, and willingness to work under pressure.
  • Effective communication with Customer Stakeholders (with high attention to detail).
  • Bachelor's degree in Computer Science, Engineering, or equivalent.
  • ITIL certification or demonstrated experience working within an ITIL framework.

What We Offer

SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure everyone feels included and can perform at their best. We are proud to be an equal opportunity workplace and an affirmative action employer.

EEO AA M/F/Vet/Disability



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