Technology Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceDesk Full time $70,000 - $80,000
Technical Support Specialist

We're seeking a skilled and dedicated Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences by providing timely and effective technical assistance.

Your primary responsibility will entail resolving technical issues and inquiries from clients in a professional and efficient manner. You'll also collaborate with our Level 2 team to resolve complex technical issues and provide expert guidance on various technologies including Cloud, Security, Networking, and Microsoft Teams Calling.

To achieve this, you'll be required to possess excellent communication skills, both written and verbal, as well as strong problem-solving skills to efficiently address complex technical issues. Additionally, you'll need to demonstrate a high level of customer service skills, able to relate to stakeholders at all levels, and have practical communication skills with clients of diverse backgrounds and technical knowledge.

You'll be working closely with our Onsite Services Engineers, Senior Technical Engineers, and Management team to ensure seamless collaboration and effective issue resolution. If you're passionate about delivering top-notch technical support and are eager to learn and grow with our dynamic team, we encourage you to apply.

Key Responsibilities:
  • Be the first line of support, responding to inbound calls, emails, and online chats professionally and efficiently
  • Engage in respectful interactions with clients, attending to their technology requirements and resolving requests and incidents to their satisfaction
  • Own all tickets through to resolution, ensuring accurate logging and constant tracking within our ticketing system, keeping clients updated on enquiries they have submitted
  • Collaborate with the Service Desk – Level 2 team, Senior Technical Engineers and External Vendors to resolve incidents and service requests independently
Requirements:
  • Strong work ethic and honesty
  • Excellent verbal, written, and oral communication skills
  • Good time management and organisational skills
  • Punctuality and reliability
  • Customer Service Experience
  • IT Technical Support experience or a similar role
  • High level of customer service skills, able to relate to stakeholders at all levels
  • Practical communication skills with clients of diverse backgrounds and technical knowledge
Preferred Requirements:
  • IT Service Desk Experience
  • Attention to detail and accuracy in documentation
  • Demonstrated experience analysing and improving business processes
  • Knowledge of working with IT Ticketing Systems
  • Technical knowledge in Azure AD, Network Administration and Security Principals
Benefits:
  • Inspiring Work Culture: Join a dynamic team that values excellence, responsibility, urgency, care, integrity, and teamwork.
  • Rewards and Recognition: Enjoy recognition and rewards for your hard work and dedication.
  • Meaningful Benefits: Take advantage of paid birthday leave, study leave, well-being leave, and an Active Employee Program.
  • Dynamic Journey: Embark on a enriching work experience where every day brings new challenges and opportunities.
About Us:

We're a leading provider of IT Managed and Enterprise Consulting services specialising in Microsoft Cloud Infrastructure solutions. Our mission is to deliver innovative and effective solutions that drive business success.

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