Technology Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,283 - $109,825
Job Summary:

The role of a Technology Support Professional involves providing assistance with library technology, training staff and customers, and troubleshooting technical issues.

Key responsibilities include ensuring the smooth operation of library systems, delivering effective customer service, and participating in continuous learning and improvement initiatives.

Required Skills and Qualifications:
  • Relevant tertiary qualifications or equivalent professional experience
  • Demonstrated expertise in supporting Library Management Systems and related technologies
  • Knowledge and skills in data analysis and statistical reporting
  • Excellent problem-solving and analytical skills
  • Proven ability to develop and deliver engaging training sessions
  • Strong communication and interpersonal skills
Benefits:
  • Opportunity to work in a dynamic and collaborative environment
  • Chance to develop and enhance technical skills
  • Support for ongoing learning and professional development
Others:

The successful candidate will be required to actively participate in the library customer service floor shift roster and work on the library floor to assist customers with general requests.

They will also be expected to liaise with system suppliers and Council Information Technology staff to ensure seamless integration of library systems.

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