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Help Desk Professional

1 week ago

Sydney, New South Wales, Australia Turks Full time

Turks is a specialist, commercial firm providing expert services to the legal and business sectors. We are seeking a Help Desk Professional to join our IT support team in Sydney.

About the Role

The successful candidate will be responsible for maintaining and supporting our workstations, virtual desktops, and applications. This role involves assisting staff with day-to-day computer and application support enquiries and issues, both remotely and on-premises.

Key Responsibilities:

  • Assist staff with computer and application support enquiries and issues;
  • Work with our ticketing system to prioritise and complete tasks;
  • Maintain and support our workstations, virtual desktops, and applications;
  • Undertake system support, including troubleshooting apps and internal systems;
  • Remote and on-premises system support, troubleshooting various apps and internal systems;

Requirements:

  • A minimum of 2 years' hands-on experience in a similar role;
  • Be agile and a good critical and innovative thinker;
  • Excellent communication skills, both written and verbal;
  • The ability to work within a small team environment;

We Offer

Ongoing training and development opportunities;

Team and firm-wide social events;

CSR activities, including volunteer days;

Employee Assistance Program;

Competitive paid parental leave scheme and return to work benefits;

Employee achievement awards;

Discounted gym and health insurance memberships;