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Customer Solutions Consultant

2 weeks ago

Gold Coast, Queensland, Australia PLAE Full time

We are seeking a highly skilled Inside Sales Specialist to join our team at PLAE. This role offers an exciting opportunity to work closely with our field Sales Team, collaborating to deliver exceptional customer experiences.

Job Description
  • Demonstrate expertise in providing solutions-based customer service, resulting in enhanced customer satisfaction and loyalty.
  • Develop strong relationships with Sales and Operational Teams to leverage knowledge and best practices, driving continuous improvement.
  • Support the distribution of marketing materials and sales information to facilitate effective customer communication.
  • Promote PLAE's products through product workshops with architects, showcasing expertise and value.
  • Partner with Sales Team Leaders to develop and execute GTM strategies, focusing on sales growth and revenue expansion.
  • Collaborate with the Account Manager to deliver high-impact sales activities, fostering multi-site partnerships and driving customer engagement.
  • Support Sales Operation tasks, including estimating updates, contract management, and documentation coordination, to optimize operational performance.

Key Performance Indicators: Customer satisfaction ratings, sales growth, partner engagement metrics.