Senior Client Advocate
7 days ago
Client Success Director Role
We're seeking a seasoned Client Success Director to lead our ANZ region's client success initiatives. As a key member of our Tryzens Global team, you will be responsible for driving client satisfaction, retention, and growth.
Key Responsibilities:
- Relationship Building: Develop and maintain strong relationships with clients at all levels, ensuring ongoing support and optimization of client accounts.
- Commercial Management: Ensure all new work quoted is within client margin guidelines and collaborate with the Commercial and Delivery teams to identify growth opportunities.
- Go-to-Market Strategy: Research competition and market trends to deliver value and stay ahead of industry changes.
Requirements:
- Proven experience in client success or account management within the ecommerce or digital services industry.
- Strong understanding of web analytics and ecommerce market dynamics.
- Excellent problem-solving skills and relationship-building abilities.
- Commercial acumen with experience in financial modeling and revenue growth strategies.
Benefits:
- Flexible working hours and remote work options.
- Ongoing learning and development opportunities.
- Team social events and charity/volunteer days.
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