Senior Client Advocate

7 days ago


Cremorne, Australia Tryzens Global Full time

Client Success Director Role

We're seeking a seasoned Client Success Director to lead our ANZ region's client success initiatives. As a key member of our Tryzens Global team, you will be responsible for driving client satisfaction, retention, and growth.

Key Responsibilities:

  • Relationship Building: Develop and maintain strong relationships with clients at all levels, ensuring ongoing support and optimization of client accounts.
  • Commercial Management: Ensure all new work quoted is within client margin guidelines and collaborate with the Commercial and Delivery teams to identify growth opportunities.
  • Go-to-Market Strategy: Research competition and market trends to deliver value and stay ahead of industry changes.

Requirements:

  • Proven experience in client success or account management within the ecommerce or digital services industry.
  • Strong understanding of web analytics and ecommerce market dynamics.
  • Excellent problem-solving skills and relationship-building abilities.
  • Commercial acumen with experience in financial modeling and revenue growth strategies.

Benefits:

  • Flexible working hours and remote work options.
  • Ongoing learning and development opportunities.
  • Team social events and charity/volunteer days.


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