Hotel Hospitality Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $65,000
Job Title: Guest Experience Ambassador

The role of a Guest Service Assistant is pivotal in ensuring every guest has a seamless and enjoyable experience. This position reports directly to the Guest Service Manager and is part of a cohesive team based at our hotel in Ipswich.

The key responsibilities of this role include:

  • Supporting your hotel in achieving all brand and company metrics and objectives
  • Building and developing relationships with guests, assessing their needs and adapting style and approach accordingly
  • Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
  • Following Standard Operating Procedures (SOPs) to ensure consistent hospitality for all guests
  • Maintaining a high level of product and service knowledge about all hotels in your region and promoting the hotel, products, and services to all guests

Beyond these core duties, you will embody our company values and culture, prioritizing service excellence above all else.

Other organizations may refer to this role as Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Benefits Package:
  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across various retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels within our portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements:

Ideally, you will have previous experience in a fast-paced, customer-facing role and a passion for delivering outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

We encourage applications from individuals of all backgrounds and abilities. We strive to create an inclusive workplace where everyone feels valued and supported.

Next Steps:

A member of our hotel team will be in touch to schedule a 15-minute conversation to get to know you better. We will discuss the role in detail and highlight your skills. If successful, you will meet with our Hotel Manager/Guest Service Manager.

About Us:

Our organization is a rapidly expanding global company with a diverse portfolio across leading hotel chains. Our shared values drive our mission and commitment to excellence.

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