Pet Insurance Support Specialist

3 weeks ago


Brisbane, Queensland, Australia S8 Expert Recruitment Solutions Full time

About the Role:

We are seeking a highly skilled and compassionate Pet Insurance Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, guiding them through the pet insurance process, and ensuring they receive the best possible care for their pets.

Your Key Responsibilities:

  • Provide friendly and professional support to customers across all channels, ensuring a seamless and personalized experience.
  • Accurately assess and process claims, paying close attention to detail to ensure timely and efficient resolution.
  • Keep customers informed and updated on their claims status, maintaining open and transparent communication.
  • Collaborate effectively with internal and external teams to resolve complex issues and achieve shared goals.
  • Make informed claim decisions based on policy and medical information, upholding the highest standards of integrity and expertise.

What We're Looking For:

  • You are a qualified veterinary nurse with a passion for making a difference in the lives of pets and their owners.
  • You excel in customer service, with a proven track record of building strong relationships and delivering exceptional results.
  • You have experience working in a veterinary setting and possess the ability to interpret medical information with ease.
  • You possess top-notch time management skills, with the ability to thrive under pressure and meet deadlines.
  • You are an empathetic and compassionate individual, with a strong ability to understand and connect with customers on a personal level.
  • You are a skilled communicator, with the ability to articulate complex information in a clear and concise manner.
  • You thrive in a collaborative environment, actively contributing to a positive team spirit and driving shared success.

About Us:

S8 Expert Recruitment Solutions is a leading provider of recruitment services, dedicated to connecting talented individuals with exciting career opportunities. We are passionate about making a difference in the lives of our clients and candidates, and we are committed to delivering exceptional results in everything we do.



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