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Support Officer

3 weeks ago


Brisbane, Queensland, Australia beBeeSupport Full time $66,000 - $84,000
Job Title: Support Officer

We are seeking a skilled and motivated individual to join our team as a Support Officer. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact on the lives of international students.

About the Role

The Support Officer will play a key role in supporting the day-to-day operations of our International Student Program. This vital role reports directly to the Deputy Principal of Senior School and ISP.

Key Responsibilities
  • Servicing International Students
  1. Deliver prompt and courteous service to international students, their families and agents.
  2. Ensure all students are enrolled in OneSchool and their details are kept up to date.
  3. Arrange supply of uniform, text books and other school requisites.
Student Protection
  1. Record a copy of passport and visa details in student's file and enter details into ISMS/OneSchool.
  2. Undertake student protection training annually.
  3. Ensure students have received their OSHC card and details are entered into ISMS, and that the student has sufficient cover for the duration of their studies.
Communication and Documentation
  1. Ensure contact information of student, and legal custodian or parent of student is recorded and verified in writing every six months.
  2. Assist and support students who require an extension to their student visa.
  3. Process a Verification of Clearance form for each departing student to EQI.
Collaboration and Teamwork
  1. Assist Home Stay Coordinator with Study Tours and new student orientations.

This role requires a high level of communication and interpersonal skills, as well as attention to detail and organisational abilities. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications:

  • Bachelor degree in any field.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • High level of organisational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits:

  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a positive impact on the lives of international students.