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Senior Manager, SMB Partnerships

2 months ago

Australia DoorDash Full time

About the Role

DoorDash is seeking a Senior Manager to lead the SMB team, responsible for overseeing the SMB Account Managers & Account Development team across ANZ. This role will drive strategy, direction, execution, and innovation for our Partnership Managers and merchant partners alike.

Key Responsibilities

  • Develop and execute strategic plans to drive growth and revenue for our existing merchant partners.
  • Manage a team of high-performing SMB Partner Managers, providing guidance and support to ensure they meet their growth goals.
  • Collaborate with key internal stakeholders to resolve escalated issues and unlock opportunities.
  • Work cross-functionally with marketing, operations, strategy, and product teams to drive business forward.
  • Deliver operational improvements with the team and partners to ensure a best-in-class experience for DoorDash customers.

Requirements

  • 6-8 years of experience in SMB sales, client success, or account management.
  • 4+ years of people leadership, managing teams, and people leaders in a hyper-growth environment.
  • Proven success working in cross-functional teams to build creative solutions.
  • High growth, entrepreneurial, or startup experience.
  • Expert communication and interpersonal skills.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate to make impactful decisions that display empathy for our range of users. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.