Test Center Operations Manager
3 days ago
Job Title: Test Center Operations Manager
Job Summary:
We are seeking a highly organized and detail-oriented Test Center Operations Manager to join our team at Pearson. As a Test Center Operations Manager, you will be responsible for ensuring the smooth operation of our test centers, providing exceptional customer service to candidates, and maintaining the highest level of quality and security in our examination processes.
Key Responsibilities:
- Administer all aspects of day-to-day testing operations in assigned test centers
- Provide day-to-day team leadership to ensure adherence to operational policies and procedures
- Recognize and identify potential improvement areas and implement changes as needed
- Serve as the contact point for building management, site security, deliveries, and vendors
- Oversee overall operation of the test center, delegating tasks and responsibilities as needed
Requirements:
- Five years of customer service experience required
- Experience in a testing environment preferred
- Strong written and oral communication skills
- Ability to work independently and effectively manage time
- Strong attention to detail and problem-solving skills
Working Environment:
Our test centers are quiet and professional environments, and we are looking for someone who is comfortable working in a calm and focused setting.
About Pearson:
Pearson is a global leader in education and assessment, and we are committed to making a positive impact on the lives of our customers and employees. We value diversity, equity, and inclusion, and we strive to create a workplace where everyone can thrive.
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