Customer Success Manager NSW

1 week ago

Sydney, New South Wales, Australia REA Group Full time
About the Role

We are seeking an experienced Customer Success Manager to lead our NSW team and drive customer adoption, retention, and advocacy.

Key Responsibilities
  • Build and lead a high-performing team of Customer Success Consultants to deliver exceptional customer experiences and outcomes.
  • Develop and execute a customer success strategy to drive adoption, retention, and advocacy across our NSW customer base.
  • Collaborate with cross-functional teams, including Sales, Product, and Marketing, to understand customer needs and develop solutions that expand customer value.
  • Lead customer-facing initiatives to drive customer adoption, usage, and growth, and ensure timely feedback for consistent improvements on products and services.
  • Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and product teams, to ensure seamless customer experiences and outcomes.
  • Monitor and analyze customer data to identify trends, risks, and opportunities, and develop actionable insights to inform product priorities and customer success strategies.
  • Provide transparent reporting of team performance and customer insights to inform product priorities and customer success strategies.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve customer success strategies and outcomes.
Requirements
  • Proven leadership experience in a customer success or account management environment, with a track record of driving customer adoption, retention, and advocacy.
  • Commercially minded with a strong understanding of customer needs and behaviors, and the ability to develop and execute customer success strategies that drive business outcomes.
  • Excellent communication, interpersonal, and stakeholder management skills, with the ability to build and maintain strong relationships with customers, sales teams, and product teams.
  • Strong analytical and problem-solving skills, with the ability to analyze customer data, identify trends, risks, and opportunities, and develop actionable insights to inform product priorities and customer success strategies.
  • Ability to work in a fast-paced, dynamic environment, with a strong focus on customer success and outcomes.
About REA Group

REA Group is a leading digital media company that operates some of Australia's most popular online real estate and property portals, including realestate.com.au and realcommercial.com.au. We are committed to delivering exceptional customer experiences and outcomes, and are seeking a talented and experienced Customer Success Manager to join our NSW team.

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