Client Services Manager
3 weeks ago
We are seeking an experienced and skilled Manager to lead our Client Services Support Team at the University of New South Wales.
Key Responsibilities- Lead a team to provide high-quality and efficient support to customers of ICTS at UNSW Canberra.
- Be accountable for the delivery of all requests lodged through the UNSW Service Management Ticket system.
- Oversee the support, lifecycle management, and future directions of UNSW Canberra Audio Visual and Venue Technology capabilities.
- Closely manage a diverse team, encouraging high standards, productivity, and cohesion.
- Relevant tertiary qualification, ITIL Foundation Certification, and minimum of five years' experience working within an IT service delivery environment in a university or large organisation.
- Strong interpersonal, written, and oral communication skills.
- Demonstrated service management and service desk systems experience.
- Generous superannuation contributions.
- Employee discounts.
- A commitment to lifelong learning.
- UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places, and Healthy Culture.
The University reserves the right not to proceed with any appointment. To be successful, you will hold Australian Working Rights. UNSW is unable to offer visa sponsorship for this position.
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