Business Transformation Specialist
6 days ago
We are seeking a seasoned Customer Success Executive to join our team. In this critical role, you will play a pivotal part in driving long-term value for our customers by accelerating their journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
This strategic position requires a trusted advisor who can partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with our teams and strategic partners.
- Key Responsibilities Include:
- Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning our offerings to customer goals, and bringing relevant industry thought-leadership to the table.
- Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and our organization.
- Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
- Foster Strategic Alignment: Build relationships with our leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
- Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals.
- A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations.
- Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
- Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
- C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
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