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Business Systems Analyst
2 months ago
- Evaluate current support team workflows, methodologies, and procedures related to application support.
- Collaborate with stakeholders to elicit, analyze, and document business requirements for improving support processes.
- Utilize data analytics tools to extract insights from support metrics and customer feedback to identify trends, pain points, and areas for improvement.
- Develop innovative solutions to streamline support processes, increase efficiency, and enhance customer experience.
- Prepare comprehensive documentation including business requirements, process maps, user stories, and functional specifications.
- Work closely with cross-functional teams including IT, product management, and customer support to implement solutions and drive continuous improvement.
- Coordinate testing efforts to ensure that implemented solutions meet business requirements and are thoroughly validated before deployment.
- Provide training and support to support team members on new processes and tools to ensure successful adoption.
- Monitor key performance indicators (KPIs) to track the effectiveness of implemented solutions and identify opportunities for further optimization.
- Communicate project updates, findings, and recommendations effectively to stakeholders at all levels of the organization.
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
- Proven experience working as a Business Analyst in a technical environment, preferably with a focus on application support.
- Strong analytical skills with the ability to translate complex business needs into practical solutions.
- Proficiency in business process modeling techniques and tools (e.g., BPMN, Visio).
- Experience with data analysis and visualization tools (e.g., SQL, Tableau, Power BI).
- Solid understanding of software development lifecycle (SDLC) methodologies.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Self-motivated and proactive with a strong attention to detail.
- Experienced in business continuity.
- Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are desirable but not required.
- Competitive salary package.
- Health insurance and wellness programs.
- Flexible work hours and remote work options.
- Opportunities for professional development and training.
- Dynamic and collaborative work environment with growth opportunities.
