Career Progression Specialist
1 week ago
Drive Business Growth as a Key Player in Our Global Team
About the RoleWe are seeking a highly skilled and motivated Career Progression Specialist to join our global team. As a key player, you will be responsible for driving business growth by understanding customer needs and providing solutions to help them succeed.
Key Responsibilities- Develop relationships with customers to promote product usage, retention, and loyalty.
- Align closely with customers to ensure they are satisfied with the program, product availability, and services they have contracted.
- Work proactively to address any concerns or issues customers might have from a usability/how-to-use perspective.
- Liaise with each account frequently to discuss their usage, use cases, possible alternate solutions, or options to solve their particular work activities, recent campaigns, training needs, etc.
- Serve as an advocate for your accounts, educating them on products, and maintaining lasting relationships to drive usage and retention.
- Reach out into new departments or teams and educate them on the availability of software portfolio and the tools available to solve their particular needs.
- Educated to degree level, preferred but not essential.
- Experience within the Civil or Environment businesses will be well regarded.
- 5+ years in a Technical, Pre-Sales or Account Management, or similar role.
- Experience working with geotechnical solutions a bonus.
- Experience working with and managing stakeholders and customers in a technology environment.
- Sales platform experience preferred.
- A high level of accuracy and attention to detail is required.
- Excellent communication and interpersonal skills across digital channels and face-to-face on occasion.
- Flexible approach, able to operate effectively with uncertainty and change.
- Driven, self-motivated, enthusiastic and with a
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