Client Service Excellence Professional

2 weeks ago

Bunbury, Western Australia IAG Full time

Make a Real Impact.

As a Client Service Consultant, you have the opportunity to make a tangible difference in customers' lives. Here's how...

  • Regain trust and confidence.
  • Create enduring relationships with memorable customer experiences.
  • Make their world a safer place by delivering exceptional service.

Join the largest insurance group in Australia and New Zealand. We're committed to supporting our clients and communities. Are you ready to be part of it?

Your Role

We're seeking Expressions of Interest for WFI Client Service Consultants for future intakes across various locations.

You'll work collaboratively in a team environment, requiring high communication, empathy, and resilience skills. In return, you'll be part of an engaging team that prioritizes community involvement and support.

You'll work full-time from our WFI office, Monday to Friday. Hybrid work arrangements may be considered after the 6-month probation period, subject to business requirements. To work from home, you'll need: high-speed internet connectivity and a dedicated home office setup.

If you're looking for the next step in your customer service career, IAG offers endless opportunities for growth and development with supportive leaders who will help you achieve your goals. We prioritize flexibility, an attractive work-life balance, and a collaborative team environment.

These are full-time positions with a maximum 12-month term, offering the potential to transition to permanent roles for suitable candidates. You'll work a standard 5-day week, Monday to Friday.

About You

  • Tech-savvy with experience using multiple systems and platforms simultaneously.
  • Ability to make informed decisions within established business guidelines and processes.
  • Well-developed rapport-building, active listening, and communication skills.
  • Demonstrated ability to work autonomously, use initiative, and maintain attention to detail.
  • Underwriting and product knowledge is desirable but not essential.
  • Understanding of the general insurance industry is also desirable but not necessary.

About Us

Since 1919, WFI has been one of Australia's leading rural, business, and strata insurers. We've been there for our clients, providing support and assistance when they need it most. With local area managers and client service teams situated across Australia, we're committed to delivering on this promise. Our experienced insurance professionals take the time to listen and understand what matters most to our clients.

As part of IAG, the largest general insurance group in Australia and New Zealand, we underwrite over $13 billion in premium annually. We're more than just an insurer; we're a purpose-led organization dedicated to making your world a safer place. When you join WFI as part of IAG, you're joining a large Trans-Tasman group that values its people and the communities it serves.

Joining WFI means you can enjoy IAG benefits, including:

  • Grow your financial future with 13% superannuation as standard.
  • Access up to 50% off home and motor insurance.
  • Flexibility and support to live life to the fullest.
  • Work in a team that cares about people and community.
  • Receive meaningful recognition through our award-winning system.
  • Keep your skills current and accredited with the IAG Academy portal.

We're committed to reconciliation and creating a safe and supportive work environment for all employees. Learn more about our Reconciliation Action Plan on our website.

We're ready for you. Apply today.

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