Senior Investigations Professional

14 hours ago

Canberra, ACT, Australia beBeeQualityDriven Full time $90,000 - $130,000
Investigations Division Manager

We are seeking a seasoned and ambitious investigations professional to lead our national management team as the Investigations Division Manager. This role requires a driven professional to develop and grow our Investigations division across the ACT, including factual investigations, desktop intelligence, and surveillance operations.

You will work closely with valued clients, lead a team of investigators, and drive quality outcomes in our service provision. As a senior leader, you will be responsible for ensuring consistent, high-quality investigation services through teamwork, business efficiency, and a focus on delivering exceptional results.

The Role:

  • Ensure we deliver high-quality investigation services, providing timely, professional, and effective communication with clients, and grow the division's client-base through targeted activities.
  • Provide leadership and support to staff members, identifying opportunities to enhance operational performance and contribute to the success of the team and divisions.
  • Assist the Executive team with marketing, tenders, and business development activities, driving growth and expansion.
  • Manage quality and compliance processes across the division, maintaining the highest standards of professionalism and integrity.
  • Support and develop existing relationships with key stakeholders, including those in personal injury and general insurance lines, and expand our network and connections.

About You:

  • Demonstrated experience in operational and/or management roles, working with senior internal and external business stakeholders and customers;
  • Strong customer service ethos, internally and externally;
  • Demonstrated background and experience in insurance claims management, investigations, legal, and/or professional services;
  • A working knowledge of and existing network in the personal injury insurance industry;
  • The ability to provide strong and balanced leadership, getting the best out of people;
  • Current and valid Investigators Licence (or willingness to obtain) and current drivers licence; and
  • Ability to travel intra and interstate for business-related activities, meetings, functions, and presentations.

What We Offer:

  • A genuine and friendly working culture where our people are valued;
  • Excellent remuneration and benefits, including generous incentives;
  • A stable, committed, and experienced National Management team;
  • The latest tools – Surface Pro & iPhone;
  • A genuine commitment to your work-life balance;
  • Employee Value Proposition offers include novated lease options, paid parental leave, paid volunteer day, access to EAP, and many more perks;
  • Relocation assistance (if moving interstate);
  • Monthly and quarterly staff celebrations as well as annual events such as company-wide Christmas and End of Financial Year parties.

About Us:

Our vision is to be the most respected national insurance investigations business in Australia, focusing on delivering high-quality services for our clients through every interaction.

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