Senior Librarian, Library Services
1 month ago
About the Role
The University of Melbourne is seeking a highly skilled and experienced Senior Librarian to lead the management of library environments, frontline services, and operations across one of four site clusters. This role requires a strong focus on delivering high-quality scholarly and digital experiences for staff and students, while maintaining physical and online spaces in line with University priorities.
Key Responsibilities
- Coordinate the delivery of frontline library services within operational frameworks for agreed service models and channels.
- Ensure consistent high-quality service delivery through all channels by implementing regular reviews, client feedback mechanisms, co-creation, and improvement processes on all frontline services offered.
- Oversight of the operational management of the library site cluster, ensuring a consistent and comparable experience for the student cohort.
- In conjunction with the Manager, Library Services and Spaces, develop, review, and implement relevant service standard protocols, workflows, and service improvements, including training programs for frontline service staff to enhance service delivery across service points.
Requirements
- A tertiary qualification in librarianship/information management or an equivalent combination of relevant experience and/or education/training, and eligibility for an associate membership of the Australian Library and Information Association (ALIA).
- Highly developed leadership skills, including the ability to effectively lead, professionally develop, and motivate teams.
- Demonstrated experience in planning, analysing, and evaluating the delivery of high-quality innovative student services, including experience working with data and metrics for decision-making.
- Demonstrated capacity for self-motivation and initiative in delivery and provision of excellent customer service and passion for improving the student experience.
About the Team
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What We Offer
In addition to the opportunity to be part of a vibrant community, we offer a range of benefits, including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
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