Claims Insights Strategic Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeClaimsConsultant Full time $80,000 - $100,000
Job Overview

As a Claims Insights Consultant, you will be working closely with customers and other stakeholders to provide expert claims insights and case coordination.

This role requires strong relationship-building skills and the ability to work within set timeframes to deliver exceptional support to our customers.

Key responsibilities include establishing relationships with external customers, screening incoming referrals, coordinating case conferences, and providing comprehensive case coordination.

Additionally, you will collaborate with Medical Advisors on referral allocation, scheduling, and report progress to maintain visibility on Medical Advisor caseload and capacity.

Key Responsibilities
  • Establish strong relationships with customers to understand their referral requirements and critical issues.
  • Screen incoming referrals to ensure relevant medical documentation is present, summarise key clinical issues, and allocate cases to Medical Advisors based on available information.
  • Coordinate case conferences involving Medical Advisors, customers, and other stakeholders within agreed timeframes, and attend conferences as required.
  • Provide comprehensive case coordination, ensuring timely delivery of results and maintaining regular communication with internal and external stakeholders.
  • Collaborate with Medical Advisors on referral allocation, scheduling, and report progress to maintain visibility on Medical Advisor caseload and capacity.
  • Issue finalised reports and invoices via designated systems, gather customer feedback to drive continuous service improvement, and assist in new Medical Advisor onboarding.
Requirements
  • Proven experience in relationship/account management, particularly in personal injury, insurance, or healthcare sectors.
  • Demonstrated claims management and/or case management expertise.
  • Excellent interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.
  • Strong organisational skills and ability to work within set timeframes.
  • Capacity to apply personal injury knowledge when reviewing referrals to identify key issues and appropriately assign cases.
  • Current satisfactory Police Clearance, Working with Children check, and drivers licence.
  • Desirable: experience and sound knowledge of Medical and Allied Health Services.
Benefits

Deliver exceptional support to our customers, helping them achieve optimal health, employment, and claim outcomes.

Be part of a leading provider of health, medical, and employment services within the MedHealth Group.

Others

Ensure timely delivery of results and maintaining regular communication with internal and external stakeholders.

Drive continuous service improvement by gathering customer feedback.

  • Claims Insights Case Coordinator

    1 week ago

    Sydney, New South Wales, Australia beBeeInsights Full time $80,000 - $120,000

    Job DescriptionWe are seeking a proactive and engaging professional to provide claims insights and case coordination for cases referred to our Clinical Insights Panel. You will be the face of our service delivery team, liaising and building rapport with our customers and internally with our Medical Advisors to support fair and reasonable case outcomes for...

  • Claims Insights Consultant

    1 week ago

    Sydney, New South Wales, Australia Sis Consultancy Full time

    **Company Description**SIS Consultancy is part of the MedHealth Group, a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to supporting our customers in achieving the best possible health, employment and claim outcomes.We are looking for a proactive and engaging Insurance...

  • Claims Insights Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeInsights Full time $90,000 - $120,000

    We are seeking a proactive and engaging professional to provide insights and coordination for cases referred to our clinical panel. Our unique capabilities support customers in achieving the best possible health, employment and claim outcomes.Main ResponsibilitiesLiaise with external customers to understand referral requirements, case time frames and...

  • Claims Insights Consultant

    2 days ago

    Sydney, New South Wales, Australia MedHealth Full time $80,000 - $120,000 per year

    Company Description SIS Consultancy is part of the MedHealth Group, a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to supporting our customers in achieving the best possible health, employment and claim outcomes. Job Description We are looking for a proactive and...

  • Claims Insights Consultant

    2 weeks ago

    Sydney, New South Wales, Australia MedHealth Full time $70,000 - $120,000 per year

    Company Description SIS Consultancy is part of the MedHealth Group, a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to supporting our customers in achieving the best possible health, employment and claim outcomes. Job Description We are looking for a proactive and...

  • Claims Insights Consultant

    1 week ago

    Sydney, New South Wales, Australia MedHealth Full time $70,000 - $120,000 per year

    Company Description SIS Consultancy is part of the MedHealth Group, a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to supporting our customers in achieving the best possible health, employment and claim outcomes. Job Description We are looking for a proactive and...

  • Claims Insights Consultant

    1 week ago

    Sydney, New South Wales, Australia MedHealth Full time

    OverviewSIS Consultancy is part of the MedHealth Group, a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to supporting our customers in achieving the best possible health, employment and claim outcomes.We are looking for a proactive and engaging Insurance and/or Allied...

  • Claims Insights Consultant

    1 week ago

    Sydney, New South Wales, Australia SIS Rehab Full time $70,000 - $120,000 per year

    Company DescriptionSIS Consultancy is part of the MedHealth Group, a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to supporting our customers in achieving the best possible health, employment and claim outcomes.Job DescriptionWe are looking for a proactive and engaging...

  • Claims Coordinator

    1 week ago

    Sydney, New South Wales, Australia Hannover Re Full time

    Claims CoordinatorHannover Re - more than 3,500 employees at locations all over the world.Our strength? Connecting Power: We rely on each other.As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise...

  • Claim Service Suppliers Insights And Strategy

    1 week ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    **Claim Service Suppliers Insights and Strategy Manager | Multiple locations**At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...