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Service Desk Support Specialist
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at Jenny Barbour IT & Project Recruitment. As a Service Desk Analyst, you will be responsible for providing first- and second-level onsite support to our local and remote team members.
Key Responsibilities- Provide technical support and troubleshooting to meet defined First Call Resolution (FCR) targets.
- Participate in paid on-call rotation to ensure 24/7 support coverage.
- Work with various IT systems, including Windows 10/11, Office 365, Outlook, Exchange, SharePoint, and OneDrive.
- Collaborate with the team to resolve technical issues and improve overall service delivery.
- Experience working in a customer service-focused role or any other IT-related role.
- Working knowledge of ITIL principles and processes.
- Demonstrated supporting knowledge of End User Compute hardware, including laptops, desktops, mobile devices, and printers.
- Sound understanding of basic networking concepts, such as TCP/IP, DHCP, DNS, and IP addressing/subnets.
- Tertiary qualification to Certificate Level III or higher, or a related industry/vendor qualification.
- Microsoft certifications and ITIL Foundation Certificate are highly regarded.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.
