Service Centre Technical Support Specialist

18 hours ago


Upper Kedron, Queensland, Australia First Focus Full time

We are seeking a highly motivated and skilled Service Centre Analyst to join our team at First Focus, providing support to one of our largest clients in Queensland. This role will be an exciting opportunity for individuals who want to deepen their Service Centre skills and work in a large, welcoming team to support significant institutions.

Role

In this position, you will be expected to provide technical support for:

  • Microsoft Server and Desktop products
  • Active Directory & Exchange access management
  • Citrix hosted desktop environments
  • Desktop hardware configuring & troubleshooting
  • A proven track record of success in a Helpdesk/Service Desk environment

The following skills would be viewed as advantageous:

  • Experience and strong working knowledge of ticketing systems, SLAs, and timesheeting
  • ITIL understanding, specifically around best practice IT services, operations, and processes
  • A history of outstanding performance in customer service roles

As a Service Centre Analyst, you will demonstrate strong attention-to-detail, highly developed problem-solving and troubleshooting abilities, initiative, flexibility within the workplace, energy, integrity, reliability, and accountability. You will also possess excellent time management skills, well-developed written and verbal communication skills, and superior interpersonal skills to communicate effectively with our clients' staff at all levels.

This is an exciting opportunity to join a growing ICT Service Centre in a great location, with a wonderful team culture and supportive working environment. We offer a range of benefits and opportunities for learning and career development in IT with ample training provided on successful appointment into the role.

Estimated Salary: $80,000 - $110,000 per annum, depending on experience and qualifications.



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