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Case Manager

2 months ago

Canberra, ACT, Australia EML (Employers Mutual Limited) Full time

EML is a leading provider of workers compensation and personal injury claims management services. Our goal is to help individuals recover and return to work through ongoing support and guidance.

The Opportunity

We are seeking a skilled Case Manager to join our team in Canberra. As a Case Manager, you will be responsible for managing a portfolio of physical and psychological claims within our Federal Self-Insurance business unit. You will work closely with our self-insured clients and injured workers to provide guidance and support throughout the workers compensation process.

Your Responsibilities

  • Proactively manage mental health and physical claims, utilizing exceptional customer service and decision-making skills to make a positive impact on someone's life every day.
  • Adopt a service-oriented approach focused on early intervention and the interests of all stakeholders.
  • Facilitate active participation of the injured worker and their employer in return to work and recovery planning.
  • Bring your existing skills to a team aligned with Federal Self-Insurance and do more of what you love or learn something new.

About You

  • You will have a background in customer service.
  • You will display a high level of empathy and resilience when supporting injured workers through your customer-centric approach.
  • You will be proactive, strategically focused, and able to think creatively when engaging with stakeholders.
  • You will have strong communication skills and be able to build rapport and confidence with customers.
  • You will effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work.

What We Offer

EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer a vibrant, collaborative, and innovative team culture, flexibility with the opportunity to work from home up to 3 days a week, a corporate wellbeing program, access to discounts at over 350 retailers, entitlement to annual company incentives, comprehensive learning and development support, company-wide events to celebrate success, and quarterly reward and recognition awards.