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Complex Issues Liaison Manager

2 weeks ago

Sydney, New South Wales, Australia Royal Australasian College of Surgeons (RACS) Full time

We're looking for a skilled and experienced Strata Manager to join our team as a Defects & Projects Manager. In this role, you'll be responsible for managing complex issues, including major defects, remedial projects, and legal disputes, working closely with Strata Managers and their customers to ensure smooth handovers and excellent customer experiences.

You'll have the opportunity to utilise your skills in stakeholder management, project management, and legal matters to enhance the communities we work with. You'll also be responsible for developing best practice guides for handovers between yourself and our teams.

About You:

  • You have at least 5 years' experience as a Strata Manager, managing large and complex portfolios.
  • Minimum of 5 years in handling defects, legal disputes, and larger remedial projects.
  • Proven ability to manage complex issues involving multiple stakeholders (customers, engineers, fire safety professionals).
  • You have a strong understanding of legislation and can convey complex ideas in a simple way.
  • You have advanced written and oral communication skills.
  • Have your class 2 strata managing agent license or equivalent qualifications.
  • You are a true problem solver and thrive on delivering solutions.
  • You can communicate well and influence positive outcomes.
  • Previous leadership experience and skills are highly desirable.