Disability Support and Quality Assurance Specialist
6 days ago
Multicap Group is a leader in disability support and mental health services, providing individualised support, experiences, and opportunities for thousands of customers and clients across Queensland, northern New South Wales, and Victoria.
Job DescriptionWe are seeking an experienced Disability Support and Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for maintaining our accreditation against different frameworks.
Your key daily responsibilities will include:
- Initiating and conducting internal risk-based audit activities in accordance with the Three Lines Model of Assurance to support assurance of legislative, regulatory, contractual, and organisational requirements.
- Using the assurance model to identify potential or actual practice gaps and practice improvement opportunities.
- Prioritising, designing, implementing, and monitoring quality and practice improvement activities, including on-site activities, leader inductions to the safety and quality team, and practice forums.
- Monitoring and reporting on feedback, quality, and risk activities, analysing trends, and implementing appropriate mitigation strategies.
- Conducting data analysis and contributing to the development of reports to support risk and quality performance outcomes.
- Staying up-to-date with regulatory requirements and ensuring organisational compliance.
- Providing consultancy services regarding feedback, risk, and quality management matters.
To be successful in this role, you will need:
- Demonstrated technical skills in risk and quality management, preferably in the human services sector.
- Experience in risk and/or quality field with the ability to audit compliance with legislation and standards.
- An understanding of quality accreditation processes, business excellence, and continuous improvement processes.
- A strong analytical ability with the skills to manipulate data and prepare concise, credible recommendations.
- A positive attitude towards people with disabilities and mental ill health, aligned with Multicap Group's Values and Code of Conduct.
- The ability to work independently and collaboratively as part of a team.
We offer a competitive salary package, including:
- A salary of $65,000 - $75,000 per annum, depending on experience.
- Discounts at hundreds of everyday retailers.
- Access to full salary packaging, which substantially increases your take-home pay.
- Leave loading.
- Free parking.
- Career progression and plenty of training.
This role would suit someone who is passionate about making a positive impact in the lives of people with disabilities and mental ill health. If you are a motivated and skilled professional who is looking for a new challenge, we encourage you to apply.
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