Business Banker

3 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time
Business Banker - Commercial Lending

We are seeking an experienced Commercial Lending Business Banker to join our State team in Sydney CBD office.

About the Role

As a Business Banker in this team, you will improve our responsiveness to meeting customer needs by managing new opportunities and identifying solutions for new and existing Small Business customers. You will also complete proactive calls to existing customers to support and enhance their business banking with us.

Key Responsibilities
  • Originate and initiate fulfilment of business products for Small Business Banking customers including commercial lending up to $1m.
  • Conduct non face to face needs based conversations for clients with an identified new opportunity
  • Complete proactive outbound calls to existing Small Business Banking clients supported by the Customer Engagement Engine and Next Best Conversations
  • Provide high-quality, timely and exceptional support & customer service when dealing with internal and external stakeholders
  • Liaise with customers delivering exceptional customer service to complete loan settlement tasks including but not limited to obtaining additional information, order valuations, arrangement documentation
Requirements
  • Experience in Commercial Lending and/or B2B sales
  • Excellent customer service skills (both face to face and non-face to face)
  • Sound financial analysis skills and commercial acumen
  • Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers' expectations and in facilitating proactive customer contact
  • FSRA Tier 2 Accreditation
  • Credit Approval Authority (CAA) Level 2 or willing to obtain this within 6 months
About Us

We are the Commonwealth Bank, a leading financial institution in Australia. We are committed to helping our customers achieve their financial goals and providing exceptional customer service.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that we are aware of some accessibility issues on our website and are working to improve our accessibility features.

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