Team Leader
7 days ago
About the Role:
As a Team Leader at JP Smith, you will be responsible for leading a team in the Buys & Loans department, which negotiates, processes, and manages the buying and loaning of items from customers. Your objective will be to lead your team to achieve the best results for both the store and your customer.
Key Responsibilities:
- Team Leadership: Lead, motivate, and inspire your team to succeed and reach their allocated targets and goals.
- Culture and Performance: Drive a positive culture, review performance, and develop your team to ensure they are equipped to meet the needs of our customers.
- Customer Experience: Build and maintain customer rapport, ensuring a positive experience for your clientele and resolving any disputes or concerns from your customers.
- Business Operations: Supervise and ensure completion of daily outcomes/duties, including preparation of stock for the retail side of the business, to ensure profitability and viability of the organisation.
About You:
To be successful in this role, you will have experience leading a team, preferably in a retail or sales environment. You will have excellent communication skills and the ability to engage with customers at every level. You will possess a professional and astute approach to negotiations, problem-solving and people skills, and a passionate and outgoing approach to leading a team.
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