Exceptional Customer Service Representative Wanted

2 weeks ago

Gladstone, Australia beBeeCustomerCare Full time $55,000 - $80,000
Customer Care Professional Opportunity

We are seeking a skilled professional to provide exceptional service to our growing customer base.

This is an exciting opportunity to develop your skills in customer care, providing friendly and efficient service via telephone, email, and other business systems.

Key Responsibilities:
  • Action customer requests quickly, take ownership of enquiries, and find fast resolutions
  • Understand our customer's sales history to identify service requirements, and pursue upsell opportunities when available
  • Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions
What We're Looking For In The Ideal Candidate:
  • Experience in a high-volume call centre environment preferred but not essential
  • A customer and solutions focused mindset, thinking outside the box to achieve results
  • Amazing customer service skills and the ability to work unsupervised in a small team
  • A strong understanding of Microsoft and/or Cloud based CRM programs
Culture & Benefits:
  • Competitive permanent salary and incentives
  • Team member discounts, and offers from over 300 corporate partners
  • Attractive share plans every year
  • Flexible working with access to our 'All Can Flex' program
  • A highly successful Refer-A-Friend program – earn up to $2000 for each referral

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