Executive Hotel Housekeeping Manager

4 days ago

Brisbane, Queensland, Australia beBeeHousekeeper Full time $54,000 - $72,000
Job Summary

The Executive Housekeeper oversees the day-to-day operations of the housekeeping department, ensuring the hotel consistently meets high standards of cleanliness and guest satisfaction. This role involves managing housekeeping staff, coordinating cleaning schedules, handling inventory and supplies, and maintaining compliance with health and safety regulations.

Key Responsibilities:
  • Leadership & Team Management:
    • Lead, supervise, and train housekeeping staff to ensure high standards of cleanliness and efficiency.
    • Assign daily tasks and responsibilities to housekeeping team members, ensuring proper coverage and efficiency.
    • Conduct performance evaluations, offer feedback, and support professional development for the housekeeping team.
    • Maintain a positive and productive work environment by motivating and engaging the housekeeping team.
    • Schedule staff to ensure optimal coverage, including during peak times and special events.
  • Cleaning & Maintenance Standards:
    • Ensure that all guest rooms, public areas, and back-of-house areas meet the hotel's cleanliness and quality standards.
    • Oversee room inspections and ensure that rooms are thoroughly cleaned, well-maintained, and prepared for guest arrivals.
    • Regularly review and update housekeeping procedures and checklists to maintain high standards of cleanliness.
    • Work closely with the maintenance department to address any room or facility maintenance issues promptly.
  • Inventory & Supplies Management:
    • Monitor and manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels are maintained.
    • Order supplies and ensure they are properly stored and used efficiently, keeping costs within budget.
    • Conduct regular inventory checks and maintain detailed records of housekeeping supplies and equipment.
  • Guest Satisfaction & Quality Control:
    • Ensure a high level of guest satisfaction by responding to guest requests and addressing any housekeeping-related issues promptly and professionally.
    • Investigate and resolve any guest complaints related to cleanliness or housekeeping services.
    • Conduct routine inspections of guest rooms and public areas to maintain consistent quality and cleanliness.
    • Implement guest feedback and continuously improve housekeeping services based on customer needs and expectations.
  • Health & Safety Compliance:
    • Ensure all housekeeping staff comply with hotel policies, procedures, and safety standards, including proper use of cleaning chemicals and equipment.
    • Maintain compliance with health and safety regulations, including sanitation standards and OSHA guidelines.
    • Ensure that housekeeping areas are safe and hazard-free, reporting any safety concerns immediately.
  • Budgeting & Cost Control:
    • Assist in developing and managing the housekeeping department's budget, tracking expenses, and ensuring cost-effective operations.
    • Monitor and control departmental expenses, including labor costs, cleaning supplies, and equipment.
    • Implement strategies to improve operational efficiency and reduce waste.

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