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Member Experience Leader

1 week ago

Sydney, New South Wales, Australia Avant Full time

At Doctors' Health Fund, we prioritize member satisfaction and strive to deliver unparalleled service experiences. As a key member of our team, you will play a vital role in shaping the future of healthcare insurance.

This role offers a unique opportunity to lead a team and drive business outcomes in a dynamic and fast-paced environment.

About the Role

The Customer Support Manager is responsible for overseeing a team of customer support specialists to ensure seamless delivery of member services. Key responsibilities include:

  • Developing and implementing strategies to improve customer satisfaction.
  • Leading team performance and ensuring service level agreements are met.
  • Collaborating with cross-functional teams to drive business outcomes.
  • Ensuring compliance with regulatory requirements.

To succeed in this role, you will have:

  • A successful track record in customer-facing roles, preferably in a call centre environment.
  • Experience in managing teams and driving business outcomes.
  • Strong communication and problem-solving skills.
  • The ability to influence and motivate team members.

We value our employees and offer a range of benefits and opportunities for professional growth, including flexible working arrangements, career development programs, and employee referral rewards.