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Radiology Network Operations Specialist
2 months ago
About this role
Be the bridge between patients, referrers, and our clinical teams
We are seeking a Contact Centre Agent to provide exceptional patient care by handling enquiries, appointment scheduling, results inquiries, and service coordination.
Key Responsibilities:
Patient and Referrer Support: Deliver clear, concise, and empathetic communication to patients and referrers.
Appointment Scheduling: Efficiently manage appointment bookings to optimize imaging facility utilization.
Administrative Excellence: Maintain accurate records and collaborate with clinical teams.
Qualifications:
Excellent Communication Skills: Clear, concise, and empathetic communication is essential.
Problem-Solving Abilities: Handle complex situations with empathy and find solutions.
Tech-Savvy: Comfortably navigate our systems and software.
Prior Experience: Contact centre experience or experience handling high volumes of inbound calls is highly desirable.
About I-MED Radiology Network: With over 4,000 team members, I-MED is committed to helping save lives and reducing uncertainty. We provide accurate and timely diagnostic information to improve patient outcomes.
Join I-MED in providing exceptional patient care
