Operations Manager

2 days ago

Gold Coast, Queensland, Australia beBeeLogistics Full time $98,765 - $123,456
About the Role

The Logistics Operations Manager role is responsible for overseeing end-to-end logistics, from supplier to customer, ensuring seamless execution and optimal operational efficiency.

This position plays a critical role in delivering an exceptional customer experience by optimising logistics and streamlining processes. By driving efficiency, scalability, and cost-effectiveness across the global logistics network, the Logistics Operations Manager ensures profitable growth and long-term sustainability.

Key Responsibilities:
  • Inbound Freight: Design and implement strategies to minimise costs, reduce lead times, and ensure product availability.
  • Inbound Freight: Partner with freight forwarders to optimise customs clearance, duties management, and delivery accuracy.
  • Inbound Freight: Collaborate with factories to ensure accurate, timely shipment reports and proactively address variances with Product and warehouse teams.
  • Warehousing: Own inventory management processes across all fulfilment centres and Shopify stores, ensuring accuracy, stock health, and readiness for promotional initiatives and launches.
  • Warehousing: Monitor and optimise the performance of domestic and international fulfilment centres against SLA/KPI metrics.
  • Warehousing: Develop process improvements to strengthen warehouse operations, reserve stock handling, and fulfilment accuracy.
  • Outbound Freight: Define and execute the outbound freight strategy to balance cost, speed, and customer satisfaction.
  • Outbound Freight: Collaborate with CX and Operations to enhance the DTC delivery experience.
  • Reverse Logistics: Own the design and management of domestic and international returns processes.
  • Reverse Logistics: Drive efficiency and cost-effectiveness in returns management while maintaining a seamless customer journey.
Requirements:
  • Bachelor's degree in Business, Supply Chain, Logistics, or related field.
  • Strong working knowledge of eCommerce logistics best practices.
  • Preferred system expertise: Shopify, Netsuite, Xero, Logixboard, Google Suite.
  • Demonstrated expertise in eCommerce logistics operations and 3PL/fulfilment management (minimum 3+ years experience)
  • Proven ability to optimise freight, warehousing, and returns processes.
  • Strong commercial acumen and experience in rate negotiation and cost optimisation.
  • Ability to analyse complex logistics data, identify trends, and drive actionable insights.
  • Skilled at influencing and managing senior external partners and cross-functional stakeholders.
Why Work with Us?
  • Hybrid work model – balance of in-office & WFH
  • Short Term Incentive Program
  • Parental leave package for both parents
  • State-of-the-art gym at HQ
  • Competitive staff discounts
  • Exciting team events & initiatives

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