Customer Experience Ambassador

7 days ago


Perth, Western Australia VenuesWest Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer.

As a key member of our front-line service delivery team, you will be responsible for providing exceptional customer service to internal and external customers.

You will have the opportunity to perform various roles, including data entry, front counter, call centre, case management, information management, and support services for the judiciary.

Key Responsibilities:

  • Attend to enquiries either in person or by telephone.
  • Handle difficult customer interactions in a courteous manner.
  • Provide an advisory service in relation to practices and procedures.
  • Assess and process applications.
  • Lodge documents into the court and tribunal's database.
  • Liaise with legal counsel, WA Police and court and tribunal users.
  • Prepare and check legal documents.
  • Attend in court to assist Judicial Officers in court hearings.

A high level of empathy, professionalism, and accuracy in the delivery of written and verbal information to a diverse range of customers is essential. You must be comfortable using technology and able to learn how to interpret and apply legislation, policies, and procedures relevant to the jurisdiction you are employed in.



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