Incident Management Lead

4 days ago

Sydney, New South Wales, Australia beBeeMajor Full time $110,000 - $140,000
Major Incident Manager Job Description

We are seeking an experienced Major Incident Manager to join our team in Sydney. The successful candidate will be responsible for leading and managing high-impact incidents to restore service quickly and minimize disruption to customers and business operations.

The ideal candidate will have extensive experience in networks or telecommunications, with a deep understanding of the ITIL framework and a current ITIL Foundation Certificate. They will also possess strong leadership skills, excellent communication abilities, and a collaborative approach to working with diverse teams.

Key Responsibilities:
  • Lead and manage high-impact incidents to restore service quickly and minimize disruption to customers and business operations
  • Act as the central point of contact for major incident communication, including handling customer issues and stakeholder engagement across business units
  • Provide clear, timely, and audience-appropriate updates on major network incidents to internal business partners
  • Coordinate field resources to support rapid service restoration and maintain outstanding customer experience
Requirements:
  • Extensive experience in networks or telecommunications
  • Deep understanding of the ITIL framework and a current ITIL Foundation Certificate
  • Proven leadership skills, excellent communication abilities, and a collaborative approach to working with diverse teams
Benefits:
  • Supportive team and office environment
  • Inclusive paid parental leave, up to 16 weeks for the primary caregiver
  • Competitive leave including 2 additional 'Connected Leave' days
Why You Should Apply:

This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional customer experiences. If you are a motivated and results-driven individual with a passion for incident management, we encourage you to apply.

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