Centre Support Coordinator
1 month ago
We are seeking a Customer Service Officer to join our team at SDN Macquarie Park.
This is an exciting opportunity for an administrator with a customer service focus and passion in supporting families in early learning centres to feel more confident, capable and connected.
The Customer Service Officer will play a pivotal role in supporting the Centre Director to build strong, meaningful relationships with children and families, and community, and deliver the support of the SDN village to their lives.
About the Role
- Provide efficient, effective, inclusive and respectful support to a range of internal and external stakeholders.
- Work with the Centre Director to ensure the smooth administration of the centre, acting as a trusted advisor to families to ensure their child's enrolment is hassle-free.
- Support the director to engage with community stakeholders and referrers.
About You
You will have a keen interest in working in early learning, familiarity with using computer systems, a passion for customer service and an enthusiasm for collaborating with our Family Engagement Team to ensure families journeys at SDN are smooth and hassle free.
Requirements
- Previous administrative experience, desirably in an early learning or community setting.
- Current Working with Children's Check (NSW).
- Demonstrated administration, organisational and time management skills.
- Ability to handle multiple tasks in an accurate and timely manner.
- Clear communicator with strong customer service skills.
- Demonstrated skills across Microsoft Office applications.
- Experience using XAP or similar childcare management system (desirable).
Benefits
- Discounted childcare fees & priority placement for your children.
- Professional training and development to support you to continue to learn and grow.
- Generous leave entitlements.
- Employee Assistance Program.
About SDN Children's Services
We are a non-profit organisation that partners with families to enrich young lives. Our team is here to help you explore your interests and unleash your talents. We learn and grow together, sharing tools, resources, and knowledge.
We're committed to being a child-safe organisation, prioritising the safety and wellbeing of all children and young people. As part of our commitment, successful applicants will undergo thorough screening processes during the recruitment phase.
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