Applications Director

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $180,000

We are seeking a highly skilled professional to lead our Applications Management team in Australia and New Zealand.

">About the Role

The successful candidate will be responsible for leading and managing two multidisciplinary teams to deliver exceptional customer service and technical support across the region.

  • Leading cross-functional initiatives, managing strategic customer accounts, and overseeing technical support operations.
  • Driving customer satisfaction and advocacy, ensuring ISO compliance, developing and coaching high-performing teams, coordinating training programs and installations, and supporting commercial success through demonstrations, evaluations, and stakeholder engagement.
Main Responsibilities
  • Develop and implement strategic objectives aligned with business requirements and customer expectations, consistent with our Core Behaviours and DBS framework.
  • Assist in the strategic planning and execution of initiatives for the Applications Support and Technical Command Centre teams, incorporating change management for key customer accounts.

This includes working closely with Sales, Customer Support, and Service teams, establishing and monitoring performance and development goals aligned with corporate KPIs, and reviewing, managing, and optimising business processes relevant to the Applications and Technical Command Centre teams to ensure operational excellence and consistency.

The role requires a high level of computer literacy and systems understanding, as well as commercial acumen with a demonstrated ability to align service delivery with business outcomes.

Requirements
  • Bachelor's Degree in a business or life sciences Biomedical Science or related discipline.
  • Minimum 5 years' experience in the diagnostics or related industry in a technical or applications-based role.
  • Growth mindset with demonstrated leadership experience in managing high-performing teams; Proven project and change management capabilities; Strong interpersonal, communication, and negotiation skills.

Willingness to travel as required across Australia, New Zealand, and occasionally internationally, estimated 30% of the time.

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