Program Management Associate

7 days ago


Melbourne, Victoria, Australia Virgin Pulse Full time
About the Job

We are seeking a skilled Program Management Associate to join our team. In this role, you will be responsible for supporting the delivery of programs to clients, including coordinating the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation.

You will work closely with cross-functional teams to ensure quality delivery on service and performance commitments to clients. This includes delivering agreed reporting from internal tools and supporting member service delivery by resolving needs for client-specific information, updating training agents and completing documentation.

Key Responsibilities
  • Support the development and implementation of program strategies to improve client satisfaction and retention.
  • Collaborate with cross-functional teams to execute on deliverables for clients.
  • Deliver high-quality reports and analysis to clients.
  • Provide exceptional customer service to meet the evolving needs of clients.

Requirements

  • Bachelor's degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics).
  • 1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
  • Previous experience in SaaS, or health / wellness and/or health care industry is preferred.

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