Customer Service Liaison

2 days ago

Perth, Western Australia beBeeCustomer Full time $40,000 - $60,000
Job Title: Customer Support Liaison

This is a part-time customer support liaison role that involves providing administrative assistance to a student services team. The successful candidate will handle front desk duties and perform various tasks to ensure the smooth operation of the office.

Key Responsibilities:

  • Provide exceptional customer service to students, agents, and visitors
  • Answer phone calls, transfer calls, and take messages
  • Prepare new student orientation and intake documents
  • Support local teams with the weekly orientation process for new students
  • Manage textbook inventory and distribution
  • Update academic management systems and learner management systems
  • Help students with login issues to a learning platform
  • Prepare graduation certificates and letters of completion
  • Order and manage stationery and school supplies
  • Maintain the cleanliness of the campus premises
  • Attend general staff meetings and training sessions as needed

Administrative Duties:

  • Manage student placements in an information system
  • Program a software tool across all campuses
  • Ensure standardized coding for all classes
  • Liaise with Local and National Academic Teams
  • Generate and distribute weekly student intake reports
  • Ensure accurate storage of student information
  • Action student requests through an online portal
  • Support National Compliance and National Academic Teams
  • Issue Academic Enrolment Letters

Requirements:

  • Certificate and/or Diploma in business administration, marketing, customer service, or relevant fields
  • Effective written and oral communication in English
  • Excellent working knowledge of computer systems
  • Proven skills in customer service
  • Able to respond promptly to inquiries and work collaboratively with other departments
  • Flexible, negotiable, and problem-solver
  • Communicate effectively, both orally and in writing
  • Manage time and systems, plan, organize, and prioritize tasks
  • Patient, empathetic, and approachable
  • Reliable, honest, and trustworthy
  • Maintain composure and professional behavior under pressure

Work Experience:

  • Minimum 2-5 years' experience in customer-facing roles
  • Full work rights for Australia required

Other Requirements:

  • Valid Working With Children Check (WWCC)

Working Hours:

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