Veterinary Receptionist
3 hours ago
We are seeking a friendly and caring Receptionist to join our team at Animal Emergency Centre Gold Coast.
This is a part-time role, 20-25 hours per week, in a fast-paced environment where you will be the first point of contact for pet owners and their animals seeking emergency care.
Key Responsibilities- Greet and assist pet owners and their animals with warmth and compassion
- Manage a multi-line phone system, directing calls to the appropriate departments
- Schedule appointments and manage patient admissions
- Verify and update client information in the electronic medical records system
- Assist with payment processing, insurance verification, and billing inquiries
- Maintain a clean and organized reception area
- Collaborate with the veterinary team to ensure efficient patient flow
- Handle basic administrative tasks, such as data entry and filing
- Available for a range of shifts, including evenings and weekends
- Excellent customer service and interpersonal skills
- Strong communication abilities, both written and verbal
- Organised and detail-oriented with good multitasking abilities
- Proficiency in using office software and basic computer skills
- Ability to remain calm under pressure in emergency situations
- Previous experience in a veterinary or medical reception role is a plus
- A genuine love for animals and a passion for their well-being
- Competitive compensation
- Opportunities for professional growth in the veterinary field
- A supportive and compassionate team environment
- On-the-job training and skill development
- Discounts on pet care services for your own pets
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